Refund policy

Happy Shopping, Easy Resolutions!

Easy Support: Reach our team directly at chat@glowandme.in for swift assistance.

Prompt Dispatches: Orders are processed rapidly to ensure quick delivery.

Flexible Options: We offer quick replacements or store wallet credits for all approved claims.

1. General Return Window

To maintain high hygiene and safety standards, all return or exchange requests must be raised within 48 hours (2 days) of delivery.

  • Requests made after this 48-hour window will not be accepted under any circumstances.

  • The exact delivery time will be verified via official courier tracking data.

2. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. In the rare event that you receive a defective, damaged, or incorrect/fake product, we will fix it immediately.

  • How to report: Email us at chat@glowandme.in within 24–48 hours of delivery.

  • Requirements: Please include your order number along with clear photo or video proof of the issue.

  • Resolution: After quick verification by our team, we will happily:

    • Replace the product at no extra cost to you, OR

    • Issue a Refund for the item value.

3. Cancellation Policy

Because we route orders to fulfillment instantly to ensure fast shipping, cancellation windows are strict:

  • Cancellation requests must be made within 24 hours of placing the order OR before dispatch, whichever occurs earlier. Requests received after this timeframe cannot be entertained.

  • Doorstep Refusals: Rejecting an order at your doorstep upon delivery to force a return/refund will not be entertained and is strictly ineligible for a refund. Instead, we will arrange one extra reshipment to your address.

  • To request a valid cancellation, please email us immediately at chat@glowandme.in.

4. COD Orders & Abuse Protection

To keep our pricing fair and accessible for all genuine shoppers, we protect our system against bad actors:

  • Excessive returns, refused Cash on Delivery (COD) deliveries, or suspicious account activity may result in immediate account restrictions.

  • Glow & Me reserves the right to deny future COD payment options to accounts exhibiting high refusal rates.

  • Repeat misuse of our return policy may lead to permanent service denial.

All the refunds will be credited to the customer's account within 7-10 working days through original payment method

By accessing our catalog and completing a transaction, you agree to comply with our commercial terms, privacy standards, and localized fulfillment protocols. Glow & Me retains the absolute right to modify operational policies without prior announcement. All legal matters or transaction disputes are subject to the exclusive jurisdiction of the company's registered operating office.