Shipping policy

At Glow and Me, we are committed to ensuring your skincare and beauty products reach you safely and on time. We oversee the entire transit process directly to provide a seamless delivery experience across India.

1. Order Processing

Once your order is placed, it is immediately routed to our trusted suppliers who carefully pack your items.

  • Orders are typically processed and packed within 1–2 business days of order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping & Logistics Partners

We manage our logistics directly and have partnered with Delhivery to ensure fast, reliable transit from the warehouse to your doorstep. Because we handle the logistics oversight ourselves, we are able to closely monitor your package every step of the way.

3. Shipping Rates & Delivery Estimates

  • Free Shipping: We are proud to offer free shipping on all orders across India. There are no hidden fees at checkout.

  • Estimated Delivery: Most orders arrive within 3–7 business days after dispatch, depending on your pin code.

4. Order Tracking

As soon as your package is handed over to our delivery partner, you will receive a shipping confirmation message containing your tracking ID and a direct link to monitor your shipment's progress.

5. Non-Delivery and Return to Origin (RTO)

If a delivery attempt is unsuccessful, whether due to an incorrect address, unavailability, or refusal to accept the package, our dedicated support team will attempt to contact you to resolve the issue.

  • If the package remains undeliverable, it will be marked as Return to Origin (RTO) and sent back to the facility.

  • In cases of RTO due to customer unavailability or incorrect address details, any subsequent re-shipping requests may be subject to a nominal transit fee.

6. Damaged or Missing Items

If your Glow and Me package arrives damaged, or if items are missing, please contact our support desk within 48 hours of delivery. Be sure to include your order number and photos of the unboxing so we can resolve the issue immediately.

7. Contact Us

For any questions regarding your shipment, delivery times, or tracking, please reach out to us at chat@glowandme.in. Our team actively monitors logistics and will be happy to assist you.